Jack Documentation & Support

Resetting your password

Nothing can be more frustrating than forgetting your password and not being able to log in. Fortunately, it’s not hard to change your password.

First, go to the login screen. Under the password field you’ll find a link that says “Forgot your password?”. Click on that link.


The next page tells you to fill in either your username, or your e-mail address. If you can’t remember your username or e-mail address tied to your account, please contact us.


Once you have done so, the system will send you an e-mail with further instructions to reset your password.

Please note that your original password can’t be retrieved, not even by us, because it’s stored in the database with strong encryption for privacy reasons.

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